Return & Refund Policy – BuzzRide

At Buzzride, we want our customers to feel confident when shopping with us. If something is not right with your order, please contact us and we will do our best to help.
1. Return Period

• You may request a return within 30 days of delivery.

• To start a return, contact us at:

• 📧 support@buzzride.net

• Please include your order number, the item you want to return, and the reason for the return.

2. Return Conditions

• To be eligible for a return, the product must be:

• In the same condition as received

• Not damaged, misused, modified, or heavily used

• Returned with original packaging where possible

• Returned with all accessories, manuals, chargers, parts, and free items included

• Opening the package to inspect the product is fine. However, if the product has been used more than necessary to inspect it, damaged, modified, or returned incomplete, the refund may be reduced or refused.

3. Electric Bikes, Scooters & Batteries

• Electric bikes, electric scooters, batteries, and chargers must be returned safely and properly packaged.

• Do not return damaged, leaking, swollen, or unsafe batteries without contacting us first.

• If an item is returned damaged because it was packed incorrectly, we may not be able to approve a full refund.

4. Non-Returnable Items

• The following items may not be returnable unless faulty or required by law:

• Items damaged by misuse, accidents, water damage, or incorrect charging

• Products modified or repaired by the customer or a third party

• Used accessories that cannot be resold for hygiene or safety reasons

• Custom, personalized, or made-to-order items

• Gift cards or digital products, if offered

5. Damaged or Defective Items

• If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery.

• Please include:

• Your order number

• Clear photos or videos of the issue

• Photos of the packaging, if damaged

• A short explanation of the problem

• We will review the issue and offer a fair solution, such as replacement, repair, return, or refund where applicable.

6. Refunds

• 
  Once your returned item is received and inspected, we will notify you if the refund is approved.

• 
  Approved refunds are issued to the original payment method.
  7. Return Shipping

• 
  Refund processing times may vary depending on your bank or payment provider.

• Original shipping costs are refunded only if the return is due to our error, defective goods, or where required by law.

• Unless the item is faulty, damaged, incorrect, or required by law, customers may be responsible for return shipping costs.

• We recommend using a tracked shipping service, especially for electric bikes, scooters, batteries, or high-value items.

8. Legal Rights

• This policy does not remove or reduce any legal consumer rights you may have.

• Contact

•  

  For returns and refunds, contact us at:

• 📧 support@buzzride.net